Making Conflict a Win-Win Scenario

Conflict isn't a sign something has gone wrong, it's a sign people care. In this episode, Nicole unpacks the difference between functional and dysfunctional conflict, the three types of conflict and what the research actually says about each, and a five-stage model for understanding how conflict escalates. Plus the five conflict handling intentions and when to use them, how to tell the difference between distributive and integrative bargaining, what the research says about salary negotiation, and why your reputation matters as much as your tactics.